New England Biolabs values its customers, and strives to make their experience the best it can be. While your technical/scientific questions should be directed to Technical Support, our Customer Service representatives are available to answer your questions about pricing, product availability, ordering and shipping.
Request US Customer & Order Support
We're here to help. You can live chat with us Monday through Friday from 9 AM to 5 PM EST (excluding most holidays), or contact us by the other methods below.
Phone: 1-800-632-5227 (Monday - Friday 9:00 AM - 8:00 PM EST)
Email: [email protected] (International customers: please contact your local subsidiary or distributor)
Online form: Request support below.