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NEB Technical Support

For Scientists, By Scientists

New England Biolabs was established in the mid-1970s as a cooperative laboratory of experienced scientists. It was conceived to be a part of the scientific community by providing top quality tools and experimental expertise. This basic philosophy has continued to the present day and has led to long-standing relationships with many of our fellow scientists.

NEB's commitment to a customer is regardless of whether or not they are purchasing a product from NEB and their on-going research is supported by our catalog, website and technical support staff. NEB provides to the customer the necessary technical assistance through the lifetime of the product.

Our technical support model is unique as it utilizes most of the scientists at NEB. Several of our product lines have designated technical support scientists assigned to servicing customers in those application areas. Any question regarding a product is could be dealt with by one of the technical support scientists, the product manager who is the scientist responsible for manufacturing the product, a product development scientist who may have helped develop the product, or by a researcher who uses the product in their daily research. As such, customers are supported by scientists and often experts in the product or its application.

Request NEB Technical Support

Use the following form to request technical support from NEB, or

Call: 1-800-632-7799 (Monday - Friday 9:00AM - 6:00 PM EST).

International customers: please contact your local subsidiary or distributor.

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NEB China does not distribute or exchange mailing lists. You may remove yourself from our mailing list at any time. To the extent that Personal Information provided on this page is collected, used and stored by NEB China, the processing of that Personal Information is subject to the terms of the NEB China Policy, which you can read here.

NEB Japan does not distribute or exchange mailing lists. You may remove yourself from our mailing list at any time. To the extent that Personal Information provided on this page is collected, used and stored by NEB Japan, the processing of that Personal Information is subject to the terms of the NEB Japan Privacy Policy, which you can read here.

NEB Canada does not distribute or exchange mailing lists. You may remove yourself from our mailing list at any time by emailing us at info.ca@neb.com. To the extent that Personal Information provided on this page is collected, used and stored by NEB CA, the processing of that Personal Information is subject to the terms of the NEB CA Privacy Policy, which you can read here.

Data Collection Notice: In accordance with the California Consumer Privacy Act (CCPA), residents of California may obtain information about the categories of personal information that we are collecting and the business purpose(s) for which personal information is collected here. In accordance with the European Union General Data Protection Regulation (GDPR) and the UK DPA 2018 (incorporating UK GDPR), E.U. and UK residents may obtain information about our privacy practices and their rights under applicable data privacy laws in our Privacy Policy here.

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