Home Support NEB Technical Support

NEB Technical Support

For Scientists, By Scientists

New England Biolabs was established in the mid-1970s as a cooperative laboratory of experienced scientists. It was conceived to be a part of the scientific community by providing top quality tools and experimental expertise. This basic philosophy has continued to the present day and has led to long-standing relationships with many of our fellow scientists.

NEB's commitment to a customer is regardless of whether or not they are purchasing a product from NEB and their on-going research is supported by our catalog, website and technical support staff. NEB provides to the customer the necessary technical assistance through the lifetime of the product.

Our technical support model is unique as it utilizes many of the scientists at NEB. Any question regarding a product is dealt with by the product manager, who is the scientist responsible for manufacturing the product, by a product development scientist, who may have helped develop the product, or by a researcher, who uses the product in their daily research. Instead of having a small tech support group at NEB, all of our scientists participate in technical support.

Request NEB Technical Support

Use the following form to request technical support from NEB, or

Call: 1-800-632-7799 (Monday - Friday 9:00AM - 6:00 PM EST).

International customers: please contact your local subsidiary or distributor.

Fields marked * are required.

Your Contact Information

Country

Salutation

First Name

Last Name

Confirm Email

Institution/ Company Name

Phone Number

Street Address

Building/Room #

City

State/Province

Region

Zip/Postal Code

Product and Inquiry Details

Subject of your question/inquiry (eg. "Question about buffer compatibility)

Details of your question/inquiry:

Are you requesting this information prior to purchasing the product?

YesNo

What application are you planning to use this product for?

What product have you bought or are considering buying?

Product SKU (eg. M0491)

Lot Number (if already purchased)

If you have any scientific data or images that may help address your inquiry, please upload them below.

Contact Information

At NEB, we strive to improve our technical support.
Make a suggestion to identify areas for improvement.

Videos

Production, Quality and Tech Support

Learn how NEB sets a new standard for life science reagents.
What is the NEB Tech Support Philosophy?

Nowhere does NEB’s “scientists helping scientists” philosophy shine more than in conversation with two NEB scientists who regularly answer customer questions.
What Types of Questions Can I Ask NEB Tech Support?

The questions posed to NEB tech support run the gamut from basic procedural and historical questions to complex issues about cutting-edge applications. Our scientists are ready and willing to help!
Is My Tech Support Question Too Basic?

Are you worried that your question is too basic to call NEB technical support? Nathan offers some reassurance.
What is the Most Interesting Call I Have Received on NEB Tech Support?

Jeremy’s “most interesting call” story highlights the full panoply of resources available when you call with a tech support question.
How Does the NEB Technical Support Program Add Value for Customers?

A scientist-run technical support program is the hidden value behind NEB’s reagents. Learn how you can benefit!
How Many Questions Does NEB Tech Support Receive Each Year?

Can you guess how many tech support inquiries NEB receives annually? We think you’ll be surprised!
How Do I Contact NEB Tech Support?

What’s the best way to get in touch with NEB’s tech support? Whether you call or email, you’ll get answers from bench scientists who have experience with the product!