New England Biolabs is working diligently to ensure we keep our employees and their families safe, while maintaining our business continuity. Despite a "Stay At Home" advisory being put in place in Massachusetts, USA, we are deemed an essential business, and our manufacturing and distribution teams continue to be fully operational. We are continuing to work with our suppliers and distribution partners to ensure uninterrupted access to our products and technical support.
HomeFAQsThe buffer arrived thawed. Are the buffer and enzyme still active?
FAQ: The buffer arrived thawed. Are the buffer and enzyme still active?
The buffers will often thaw when shipped on wet ice. This is often due to the high salt concentration of the concentrated buffer. If the ice pack is still solid and the contents are cold to the touch the buffer and enzyme are fine.
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