Maintaining operations with our Account Specialists

Our Account Specialists will work with you to manage and fulfill orders. They will coordinate any inventory planning activities and work closely with our project management team to make sure that your needs are met. 



Denisa Gilaj

Associate Director of Operations

Denisa has been with NEB since 2012. In her current role as Associate Director of Operations within the Customized Solutions group, Denisa focuses on operations in support of NEB’s non-catalog business which includes custom, bulk and OEM products. Prior to taking on this role, Denisa managed our DNA Polymerase Production Group, where she oversaw all manufacturing and quality control activities for that product portfolio. She also held roles in cGMP manufacturing and training at the Genzyme Cambridge facility and developed molecular diagnostic assays with Beckman Coulter. Denisa enjoys playing kickball with her NEB colleagues, and spending time outdoors with her husband and three children.

Thomas Cross

Operations Specialist

Tom started his career at NEB in 2008 as a summer student. Shortly after, he transitioned into our OEM and Customized Solutions Team as a Logistics Coordinator, and currently serves as an Operations Specialist, where he is dedicated to meeting the needs of our customers. Tom is actively involved in the NEB community, and enjoys playing volleyball and kickball. Outside of NEB, enjoys cooking, games and watching sports, especially hockey and football.

Bethany Ciampa

Account Specialist

Beth has worked at NEB since 2018. She served as the OEM and Customized Solutions Department Coordinator before taking on her current role as Account Specialist. In this position, Beth is focused on providing customer service and logistical support to customers purchasing custom, bulk, and OEM products. Beth is also an active member of the NEB community and participates in many of the extracurricular activities available. When she is not at work, Beth is chasing around two young children, enjoys attending country music concerts and is often found quoting 80’s movies.

Julie Dyer

Account Specialist

Since 2016, Julie has worked as an Account Specialist with the OEM and Customized Solutions Team. She is responsible for working with NEB’s customers on the fulfillment of their custom, bulk and OEM purchase orders. In addition, Julie is involved in many NEB community activities and projects, including the Investment Committee, the Corporate Donations Committee and the Running Club. Outside of NEB, Julie loves watching her children play sports, exercising, and just generally being outside!

Bob Lange

Account Specialist

Bob has worked at NEB since 2016 as an Account Specialist for the OEM and Customized Solutions Team. In this role, Bob supports our global subsidiaries along with selected domestic customers by confirming that all Purchase Orders are processed and invoiced correctly, along with ensuring on-time shipment through coordination and troubleshooting any issues that may arise. At work, Bob also likes to be involved in NEB’s charitable fundraising events. Outside of work, Bob enjoys coaching/mentoring young student athletes.

Melissa Montello

Sr. Quality Systems and Documentation Specialist

Melissa began her tenure at NEB as a summer student in the Parasitology Research Group, and has been a full-time employee at NEB since 1994. She spent 16 years as a Product Manager before taking on her current role as Sr. Quality Systems and Documentation Specialist. In addition to spending time with her family, Melissa enjoys being an active member of her community through various non-profits. She is a leader of two 4H clubs, the Elementary School Garden Founder Coordinator, a Rubbish to Runway Executive Committee Member, a Board Member of the Pentucket Arts Foundation and a Bagnall Education Foundation Member.


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    OEM & Customized Solutions

    Learn how NEB’s Customized Solutions Team combines technical expertise, commitment to quality and scale of manufacturing to provide a unique solution for your product or technology.